DataTrack System versions

v3.5 [Feb 24, 2010]
A robust, web-enabled service management solution, the DataTrack System 3.5 sports over 50 new features and just as many visual and underlying improvements.
*Major Enhancements to Server, Desktop Client and Web Client (v3.5)
Inherent, managed support for high-end databases (MySQL, Microsoft SQL Server 2000/2005, Microsoft Access, Oracle, and ODBC)
System-wide support for user-defined, custom fields
System-wide support for file attachments
System-wide support for activity log functionality
System-wide support for object linking and embedding – link to related DataTrack System objects
Attachment linking – link to files on the internet, network or local computer, without embedding
Redesigned and enhanced reporting system with support for custom reports and queries
Inheritable Group Policy and enhanced security profile management
Data Access Policy – grant or deny access to resources and information based upon type of data or content
Improved automation subsystem and rule-matching algorithm
Improved notification subsystem and notification configuration
Server Console Configuration Mode and Safe Mode – enables server configuration while existing service instance is running
Web Client domain pass-through authentication – automatic authentication upon accessing Web Client without need to enter username and password
*Other Desktop Client Changes and Enhancements
Global user-defined fields support for work orders, users, companies, assets and knowledge base articles
Global attachment support for work orders, users, companies, assets and knowledge base articles
Global object linking and embedding for work orders, users, companies, assets and knowledge base articles
Global support for activity log functionality
New Quick Find feature
New note functionality found in File menu
Right-click print functionality
Quick access to print command for work orders, users, companies, assets and knowledge base articles.
Enhanced batch-edit functionality
Enhanced batch-edit security policy functionality
Improved shortcut key support
Improved search and query support
Various other usability and underlying enhancements
*Other Server Changes and Enhancements
Database configuration and management (support for various database types)
Database Upgrade and Migration Wizard
Redesigned server settings window
Redesigned and enhanced rules-based automation configuration and administration
Redesigned and enhanced Web Client configuration
Customize Web Client forms and fields layout
Improved Web Client customizability
Improved security policy management with group policy
Improved event logging
Customizable rule notification
Various other usability and underlying enhancements